Process Improvement: Informed & Lean

I could call this post “Removing the Risk from Lean Process Improvement” because it starts with the assumption that you want to improve your processes using Lean principles, but you want guidance on how to apply those principles most effectively.

Soooo much discussion of Lean last week at the Forrester Forum and the Gartner BPM Summit.  Who can argue against Lean?  It is after all a focus on providing more value with less waste.  Lean is a focus on eliminating waste, the original sevens wastes identified by Toyota, as well as elimination of anything that does not provide value to the customer.  We all want to get rid of waste and inefficiency.

How do you identify the waste in your business process? This is harder than you might think. 

What is Case Management?

So much discussion recently about Case Management, but do we really know what we mean?  Let me collect here some definitions, and then offer my own.

The Case Management Society of America, a health care oriented professional group, defines case management as:

Large-Scale Federated Processes

A presentation that I gave at the Stevens BPM day covered the subject of Large Scale Federated Processes. What is a federated process?

It is a distributed process that spans many servers. Distributed process support might be designed and implemented in a very centralized way: for example a single process application with parts of the application deployed to different machines. This allows the process to be much larger that it might be if limited to a single server, but that really is not the point of federation.

A federated process is a distributed process where the different parts of the process are controlled by different people.

Rise of the Process Wiki

A few weeks ago I became aware of Process Wiki  (http://wiki.process.io/) when the founder of the wiki left a comment on one of my blog posts.  I was curious.  Without surprise, the wiki site contains a good collection of example business processes.  You can join to be a member, and collaborate either by contributing more process examples, or by commenting on the existing ones.   Processes can be uploaded & downloaded as XPDL files, and the site has a converter to visualize the processes as BPMN diagrams.  Most sites have GIF files embedded in the page, but this is the first I have seen that you simply upload the XPDL file and it provides the visualization directly in the page.

The 80% Solution

In a panel session this week at the eBizQ virtual conference (see here and here) I was asked “What common mistake do people make that causes unnecessary delay in BPM projects?”  The answer: Many projects have a goal to implement too much at once.  Some projects attempt to turn a manual process into a completely automated “straight-through” processes where there is no human interaction at all.

Process Language, Agility, and Fitness

When designing a business process, you need to design for change, because business is always changing and agility depends upon the ability to change.  Once you understand that change is a constant part of business, you know that the business process you design today is not going to remain static.

If you are going to design for change, it is important to pick the right language.  If you pick the wrong language, then change will be very difficult.  We say that a language is a good language

Three Years, 90 posts, a New Name

I decided to change the title of this blog, and I figured it worth a small note to explain why.

I started the blog three years ago as an experiment.  I had a few things to say, but no idea if I would take the time to put them down, and even less of an idea whether anyone would care.  Upon reflection, I am satisfied with that step.  The blog has been more rewarding than I expected.

Upcoming BPM Events

Three upcoming events might be worth looking into:

May 19: Industry Briefing: BPMN 2.0 Examined

This is a free webinar by Robert Shapiro the brain behind XPDL.  Few have his insight and experience into the process space.  Now a consultant at Process Analytica he brings a vendor independent view to the future of BPM and workflow standards.  This will not be a presentation for the timid — expect considerable depth and details.  If you are a software vendor thinking about implementing BPMN 2.0 or if you are a consultant that needs to keep up on BPM trends this briefing will be an easy way to get tips to help you plot your way forward.

June 18-19: The BPM in Government Event

There has been a big focus on BPM in the government this year, with the DoD sponsored SOA Symposium in DC in April, and now the Process.gov event in June, also in Washington DC.  No coincidence that the 2009 BPM & Workflow Handbook has the theme Spotlight on BPM in Government.  Most important:

The only event of its kind, Process.gov is strictly non-commercial and no paid-for sessions or sponsored content will be presented. All sessions and presenters are peer-reviewed and subject to a rigorous jury process.

I will be presenting a session on “Model Preserving Strategy” which is also the subject of my chapter in the 2009 Handbook. It is a great opportunity to have face-to-face meetings with many process thought leaders.  Price is a very modest $100, but note: if you are not a government employee sign up early: there are a limited number of non-government admissions.  As of this moment, there are a few open speaking slots as well (six I believe).

June 22: Stevens BPM Day

This is the third year for this vendor-independent executive seminar (pdf brochure) located conveniently just across the Hudson River from New York City hosted by Stevens Institute of Technology in Hoboken NJ.  I will be there with a few other though leaders presenting the acclaimed “BPM in Practice” full day tutorial on currently evolving BPM technology and standards.  Stevens adds an additional twist with a breakout track focusing on BPMN modeling.  Robert Shapiro will  surely have lots of interesting details on the BPMN 2.0 standard. Early registration is $495 but you save $100 if you are a WfMC member.

21 Questions to Ask a BPM Vendor

With all the work I do in getting BPM system to interoperate with each other, I have come to recognize a set of potential problem areas.  Naturally, vendors are not always forthcoming with these little glitches.  So I have put together a list of questions that someone who is currently evaluating product might want to ask the vendor, and gauge the response.  Pick and choose, but I hope this list is helpful in getting some probing questions:

• Does your product support a standard external interchange format for process definitions? – some products support only an internal proprietary file format.

“BPM In Practice” in San Diego

On March 26, 2009 I will be participating in another “BPM in Practice” seminar in San Diego. This full day event will explore workflow and BPM from a number of different points of view. We start with the basic, advance quickly to the new enterprise architecture, and from there explore 5 key standards and how they might or might not be applicable. While there is an organized presentation, the sessions are generally intimate enough that we can have a discussion on any side topic that the audience wants to go into.