With all the talk about “Human Facilitator Processes“; what actually does a real one look like? The best documented example of a human process is provided by the OMG known as the “Trouble Ticket” scenario. You will find at the following OMG site address:
http://www.omg.org/docs/bom/98-02-09.pdf
This is a process to allow a software company to handle a customer support issue. (more…)
